Refund policy

TOPMY Return & Refund Policy

At TOPMY, we provide high-quality products and a premium shopping experience. To ensure clarity and fairness, our policy is strict and applies as follows:

1. Refund Eligibility

Refunds are strictly limited to items that arrive:

Damaged
Defective
Incorrect (wrong product sent)

To request a refund, you must contact us within 7 days of delivery with:

Your order number
Clear photos or videos showing the issue

Once verified, a full refund will be issued to the original payment method.

> ⚠️ No other reasons qualify for a refund. Change of mind, wrong size, buyer’s error, or shipping delays are not eligible.

 

2. Non-Refundable Situations

Refunds will not be provided for:

Change of mind or buyer’s regret.
Incorrect size, color, or variant selected.
Incorrect shipping information provided at checkout.
Shipping delays caused by carriers, customs, or external factors.
Items that have been used, worn, or altered.

We strongly encourage customers to review all product details, sizing charts, and order information carefully before completing their purchase.

 

3. Refund Processing

Approved refunds will be processed to the original payment method within 7–15 business days after verification.

4. Contact Information

For all inquiries regarding refunds, contact:

Email: topmyofficial@gmail.com

All requests will be carefully reviewed, and only verified damaged or incorrect items will be refunded.

5. Optional Product Page Note (Premium)

> Final sale item. Refunds are accepted only for damaged or incorrect products